hybridge
    Preparing search index...

    Variable eventsConst

    events: {
        "help.breadcrumb.clicked": (
            payloads: HelpBreadcrumbClicked,
        ) => DLStructured;
        "help.contactoption.clicked": (
            payloads: HelpContactOptionClicked,
        ) => DLStructured;
        "help.furthersupport_article.clicked": (
            payloads: HelpFurtherSupportArticleClicked,
        ) => DLStructured;
        "help.furthersupport_category.expanded": (
            payloads: HelpFurtherSupportCategoryExpanded,
        ) => DLStructured;
        "help.helptopics_topic.clicked": (
            payloads: HelpHelpTopicsTopicClicked,
        ) => DLStructured;
        "help.mainCTA.clicked": (payloads: HelpMainCTAClicked) => DLStructured;
        "help.page.view": (payloads: HelpPageView) => void;
        "help.related_topic.clicked": (
            payloads: HelpRelatedTopicClicked,
        ) => DLStructured;
        "help.search.focus": () => DLStructured;
        "help.search.submit": (payloads: HelpSearchSubmit) => DLStructured;
        "help.section_link.clicked": (
            payloads: HelpSectionLinkClicked,
        ) => DLStructured;
        "help.selfservice_category.clicked": (
            payloads: HelpSelfServiceCategoryClicked,
        ) => DLStructured;
        "help.subsection.expanded": (
            payloads: HelpSubsectionExpanded,
        ) => DLStructured;
        "help.tableofcontents_link.clicked": (
            payloads: HelpTableOfContentsLinkClicked,
        ) => DLStructured;
        "help.webchat_button.clicked": () => DLStructured;
        "webchat.start": (payloads: WebchatStart) => DLStructured;
    } = ...

    List of help events

    Type Declaration

    • help.breadcrumb.clicked: (payloads: HelpBreadcrumbClicked) => DLStructured

      help.breadcrumb.clicked event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.breadcrumb.clicked',
        eventLabel: 'breadcrumb-title',
        eventProperty: '{"href":"/help/page"}'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.breadcrumb.clicked'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.contactoption.clicked: (payloads: HelpContactOptionClicked) => DLStructured

      help.contactoption.clicked event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.contactoption.clicked',
        eventLabel: 'contact-type'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.contactoption.clicked'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.furthersupport_article.clicked: (payloads: HelpFurtherSupportArticleClicked) => DLStructured

      help.furthersupport_article.clicked event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.furthersupport_article.clicked',
        eventLabel: 'Category - Article Title',
        eventProperty: '{"href":"/help/article"}'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.furthersupport_article.clicked'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.furthersupport_category.expanded: (payloads: HelpFurtherSupportCategoryExpanded) => DLStructured

      help.furthersupport_category.expanded event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.furthersupport_category.expanded',
        eventLabel: 'category-title'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.furthersupport_category.expanded'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.helptopics_topic.clicked: (payloads: HelpHelpTopicsTopicClicked) => DLStructured

      help.helptopics_topic.clicked event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.helptopics_topic.clicked',
        eventLabel: 'topic-key',
        eventProperty: '/help/topic'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.helptopics_topic.clicked'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.mainCTA.clicked: (payloads: HelpMainCTAClicked) => DLStructured

      help.mainCTA.clicked event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.mainCTA.clicked',
        eventLabel: '/help/page'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.mainCTA.clicked'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.page.view: (payloads: HelpPageView) => void

      help.page.view event Pushes a content_group to the dataLayer for GA4 content grouping. This is a raw dataLayer push, not a ga_event.

      DataLayer Event example

      {
        content_group: 'Help_TopicPage'
      }

      This event is NOT tracked in STRUCTURED_EVENTS. It is a raw GA4 dataLayer push and can be found in the GA4 BigQuery export under the content_group parameter.

    • help.related_topic.clicked: (payloads: HelpRelatedTopicClicked) => DLStructured

      help.related_topic.clicked event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.related_topic.clicked',
        eventLabel: 'topic-title',
        eventProperty: '/help/topic'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.related_topic.clicked'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.search.focus: () => DLStructured

      help.search.focus event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.search.focus'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.search.focus'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.search.submit: (payloads: HelpSearchSubmit) => DLStructured

      help.search.submit event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.search.submit',
        eventLabel: 'search-term'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.search.submit'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.section_link.clicked: (payloads: HelpSectionLinkClicked) => DLStructured

      help.section_link.clicked event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.section_link.clicked',
        eventLabel: '/help/page'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.section_link.clicked'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.selfservice_category.clicked: (payloads: HelpSelfServiceCategoryClicked) => DLStructured

      help.selfservice_category.clicked event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.selfservice_category.clicked',
        eventLabel: 'icon-name',
        eventProperty: '{"title":"category-title","href":"/help/category"}'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.selfservice_category.clicked'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.subsection.expanded: (payloads: HelpSubsectionExpanded) => DLStructured

      help.subsection.expanded event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.subsection.expanded',
        eventLabel: 'Section Title - Subsection Title'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.subsection.expanded'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.tableofcontents_link.clicked: (payloads: HelpTableOfContentsLinkClicked) => DLStructured

      help.tableofcontents_link.clicked event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.tableofcontents_link.clicked',
        eventLabel: 'link-title'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.tableofcontents_link.clicked'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • help.webchat_button.clicked: () => DLStructured

      help.webchat_button.clicked event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'Help',
        eventAction: 'help.webchat_button.clicked'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'Help' AND se_action = 'help.webchat_button.clicked'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE
    • webchat.start: (payloads: WebchatStart) => DLStructured

      webchat.start event

      DataLayer Event example

      {
        event: 'ga_event',
        eventCategory: 'WebChat',
        eventAction: 'webchat.start',
        eventProperty: '{"cognigy_session_id":"session-id","cognigy_user_id":"user-id","correlation_id":null}'
      }

      SQL Query Example

      SELECT
         *
      FROM
         LAMBDA_DB.CUSTOMER_JOURNEY_MODELLED.STRUCTURED_EVENTS
      WHERE se_category = 'WebChat' AND se_action = 'webchat.start'
        AND event_date BETWEEN CURRENT_DATE - 3 AND CURRENT_DATE

    Settings
    Member Visibility